SHIPPING & RETURNS
SHIPPING, RETURN & EXCHANGE POLICIES
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Last Updated: 4/20/22. These policies complement and incorporate by reference the PEMFrent.com website references.
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SHIPPING
PEMFrent.com always provides fully disclosed standard shipping on ALL orders.
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SHIPPING DESTINATIONS & SPEEDS
PEMFrent.com ships anywhere in the United States & World, and to all US territories and military APO/FPO addresses.
Just because shipping fee varies, doesn't mean it should take a long time. At check out, you will typically see multiple shipping options with estimated delivery dates, so you can pick the option that works best for you. Please note some items are ineligible for expedited shipping. Expedited shipping also is not available for shipments outside the continental United States; please allow additional time for your order to arrive to these locations. Orders to P.O. boxes, US territories or military APO/FPO addresses will ship via United States Postal Service (USPS). All delivery dates are subject to order cut-off times or carrier delays.
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RETURNS
If you are not 100% satisfied with your purchase from PEMFrent.com, you can return your qualifying item(s) for a full refund within 10 days of purchase. Returns must be unworn with the original tags attached (including the security tag, if applicable) and with the original packaging; returned merchandise that does not satisfy these requirements may not qualify for a refund. PEMFrent.com offers a number of easy return options, including printer-free returns to UPS, UPS Pickups and more (subject to availability).
Please note that it typically takes about 5-10 business days for your return to arrive at our fulfillment center and be processed for refund. Once we receive your qualifying return and approve your refund, PEMFrent.com will credit your original method of payment. Depending on your financial institution, please allow an additional 2–10 business days for the refund credit to post to your bank or credit card account. Some customers may qualify for rapid refunds through other perks.
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EXCHANGES
You also have the option to exchange an eligible item instead of returning it for a refund.
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SELF-SERVICE EXCHANGES
You may be able to process a self-service exchange in your PEMFrent.com account—you will see this option in your account if an item is eligible to exchange via self-service. For self-service exchanges, you may only exchange one (1) item at a time from an order, and there may be up to a one (1) hour waiting period before you can request to exchange another item from that order. Our Customer Loyalty Team is subject to the same waiting period. If eligible, the replacement item will be shipped with next business day shipping free of charge. However, all items shipping to Alaska, Hawaii, P.O. Boxes, military address (APO, FPO), or US territories (e.g., Guam and Puerto Rico) will be sent via USPS and do not qualify for next business day shipping. Please note that for self-service exchanges, the replacement item can only be sent to the same shipping address used for the original order.
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CUSTOMER SERVICE EXCHANGES
If a self-service exchange option is not available in your account, you can contact us by email to initiate your exchange.
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EXCHANGE PROCESSING
Our processing of exchanges entails a unique system for transferring funds because we want you to receive your new item as fast as possible. The funds from the original item being returned will be transferred to an e-Gift Card or an Exchange Voucher when the exchange is initiated. PEMFrent.com will then apply the e-Gift Card or Exchange Voucher to the cost of the replacement item. You must return the original item in its original condition and original packaging within 10 days of the date of receiving your. You will receive any refund owed to you once we receive the returned original item. If the original item is not requested within 10 days of purchase, PEMFrent.com will charge your original payment method or default payment method (if original method is unavailable) for the cost of the original item (less any refund owed to you if the replacement item costs less).
If you later return the replacement item, a refund for that item (minus any shipping charges from the original order) will be issued to either: (a) an e-Gift Card if an e-Gift Card was applied to the exchange transaction, or (b) the original payment method if an Exchange Voucher was applied to the exchange transaction. The method of exchange by e-Gift Card or Exchange Voucher is determined by the PEMFrent.com system and will be disclosed to you at the time that you request the exchange.
As noted above in our return policy, it typically takes about 5-10 business days for your return to arrive at our fulfillment center for processing, and another 2-10 business days for the refund credit to post to your bank or credit card account.
Questions? – the PEMFrent.com Customer contact form is available 24 hours a day, 365 days a year!
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